Frequently Asked Questions

Here at Chic Soul we understand that fashionistas come in all different shapes and sizes. We also know the struggle of shopping without the ability to try anything on, so that’s why we’ve included the exact measurements of every style/size on the product description to help you make the perfect sizing decision for your body!

Since we shop with a few different vendors, sizing can vary between garments. To help get you started, we’ve provided the general sizing chart below! This is also a great resource to compare with the measurements of that cute new style you love!

For General Sizing only, please reference our size guide.

We understand how important finding that perfect style can be. This is why we offer styling tips for all body types. You can send us a chat message to get in touch with a member of our team who would love to help you with personalized sizing and fit suggestions to suit your needs!

We try to reorder all the items that sell out on our site. We are only able to restock our styles when our vendors have them available. If you are signed up for restock notifications for a certain style that is restocked & made available on our site, you will be notified right away.

We know it can be sad when your favorite items are sold out, but don't lose heart! We may be able to get them back! To sign up to be notified if an item is restocked, click on the out of stock item, select your size, then enter your contact information in the available field and click "Sign Up."

Yes, and they make for perfect gifts! You can purchase gift cards here.

If you are shopping on a mobile device, just click "View Order Summary" while you are in Checkout, then you can simply input your code into the available Gift card/discount code field and click Apply before completing your order.

If you are shopping on a desktop, this Gift card/discount code field will be on the right hand side of the checkout page above the Subtotal.

If you are unable to locate your gift card code, please contact customer service so that your gift card code can be resent to you.

To find out the balance on your gift card code, just send us a message or give us a call! You can click the Chat bubble on the bottom right to get started! Our Chic customer service reps will be more than happy to help you!

We have lots of giveaways available on our social media platforms! Be sure to follow us to be the first to know about today’s giveaways!

Instagram: @shopchicsoul

Facebook: Chic Soul

If you have been contacted in regards to winning an item, but have been asked to register & provide personal information such as banking or credit card information, you have been contacted by a spam page.

Chic Soul operates solely from a Business Facebook page which does not allow us to send friend requests. All of our giveaway items are free to the announced winner and we never ask for credit card information or registration from our winners to redeem their free item.

Our only Instagram page is @shopchicsoul. We also do not send follow requests from our Instagram page.

Ways to detect a spam page:

• Name on the spam page is slightly different (ex: Chic-Soul, Chic’Soul, ChicSoul Gift, etc)
• Facebook spam page looks like a personal page with an “Add Friend” option.
• You receive a message stating you have won and you are given a link to register.

If you have registered and provided your personal information to one or more of these pages, please contact your financial institution right away and make a report.

We are an online-only boutique, so you can shop with us 24/7 from the beach, mountains, gym, studio, or work (shhh we won’t tell)! Go ahead, get your shop on!

Please click the “Forgot Password” link on the My Account Log In page and enter your e-mail.

Yes please! Give us a call at 334-329-7685. We can help you place an order, give suggestions, or chat. We are available Monday through Friday 8:00 AM-4:30 PM CST.

Our office is closed for major holidays.

We accept American Express, Discover, Mastercard and Visa debit/credit cards as well as PayPal, Apple Pay, AfterPay, and ShopPay.

We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

There can be a few reasons why a payment does not go through. The most common reason is if you are trying to complete an order with a split payment. Sadly our system will not allow you to split payment between two cards. If you would like to split a payment the easiest way to do this is to purchase a gift card code and then a split payment will be allowed between a card and a gift card code.

The second most common reason is if the remaining balance due is less than 50 cents. If this occurs while placing your order, please reach out to Chic Soul customer support and we can help you!

If you are shopping on a mobile device, just click "View Order Summary" while you are in Checkout. Then you can simply input your code into the available Gift card/discount code field and click Apply before completing your order.

If you are shopping on a desktop, this Gift card/discount code field will be on the right hand side of the checkout page above the Subtotal.

We can help! Please reach out to our customer service support and they will be happy to assist you. While we cannot apply a discount code to an order after payment is received, we can offer you a gift card code in the amount your order would have been reduced so you can keep those savings!

It happens! Please contact us as soon as possible so that we can adjust your order before it ships. For fastest assistance please reach out to us via chat Mon-Fri 8:00 AM - 9:00 PM CST, Sat 9:00 AM - 9:00 PM CST and Sun 10:00 AM - 9:00 PM CST.

Once you have received a shipping confirmation email, your order has shipped and we are unable to make any changes.

Have you ever had that moment when you've just submitted your order and you come across a dress that makes your heart stop? Well, we have! Please contact us right away for assistance.

As soon as your order is submitted, you will receive an order confirmation email to the email address entered during checkout. If, for some reason, you didn't get an email, please check your Spam folder and add customerservice@chicsoul.com to your safe sender list. For further assistance, please reach out to our customer service support team.

Please reach out to us as soon as you can. As long as your order has not shipped or received a tracking number we will be able to cancel and refund your order so that you may place a new order with Afterpay as the payment method.

Oh no! We will help! If you received a damaged item, we ask that you contact us within 3 days of receiving your order. Upon reaching out, we will request a photo of the damage on the item.

Oh no! We are here to help! Please reach out to us the day that your package is delivered. Upon reaching out we will request a photo of your packing slip.

Oh no! We are here to help! If the item you received is incorrect, we ask that you contact us right away. We will request a photo of the item you received as well as the packaging for the item.

Once your order is successfully submitted, our fabulous shipping team works hard to get your order packaged so it can be on its way same day for expedited orders or within 1-2 business days for standard shipping orders.

*We ship all orders as quickly as possible, but please note that there may be delays in processing during sale events and peak shopping days. We do not ship on Saturday's, Sunday's or major holidays.

As soon as your order ships, you will receive a shipping confirmation email to the email address entered during checkout. If, for some reason, you didn't receive this email within our processing time frame, please reach out to our customer service support team for further assistance.

Once your order is successfully packaged for shipment, you will receive a shipping confirmation email with your tracking number. You can then track your package's progress directly from the link in this email. You can also click the Chat bubble on the bottom right hand corner of our website and click "Track an order" to sign in and view your order information.

Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive.

If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.

Please reach out to our customer service team via email, phone. social media messenger or chat within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist.

It is our policy to issue replacements for lost orders.

If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS.

If a package is not delivered due to the incorrect address being provided to Chic Soul at the time of purchase, Chic Soul is not liable for mis-delivery.

If an order lost by USPS is over $200, an email will be sent for address verification before shipping any future orders.

We want your shopping experience at Chic Soul to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please see our simple steps and procedures for returns below:

• Merchandise may be returned for an e-Gift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
• Returns should be postmarked 30 days from the delivery date.
• All SALE items are FINAL and cannot be returned.
• All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact.
• Original shipping fees are non-refundable.
• An e-gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.
• A $7.99 processing fee will be deducted from your store credit for all return bar returns. A $10.99 processing fee will be deducted from your store credit for all prepaid return label returns.
• Large returns of 10+ items or boxes larger than 10"x10"x10" should be returned with the shipping label option only and are ineligible for returns with the return bar option.

You have two options for your return and we’ve spelled out the process below so that you’ll know what to expect.

Return Bar

We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute. No box or label needed and there are thousands of Return Bar locations nationwide! Your e-gift card will be emailed to you when you drop your package off at the return bar.

Prepaid Label

Start your return online here. Box up your items, apply the label provided, and ship them.

Great news! We have updated our returns process and it is super easy now. You will no longer need a return form. Instead please visit our return page to begin your return.

If you are using the return bar option, your return will be initiated when the QR code sent to you via email is scanned by the returnista. An e-gift card code will be emailed to you.
If you are using the prepaid shipping label that has been sent to you your return will be initiated when the item is scanned by the carrier. An e-gift card code will be emailed to you.