We want your shopping experience at Chic Soul to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that sorted out for you!
Please see our policies for returns below:
- Merchandise may be returned for an e-Gift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
- Returns should be postmarked 30 days from the delivery date.
- All SALE items are FINAL and cannot be returned.
- All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact.
- Original shipping fees are non-refundable.
- An e-Gift Card Code will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.
- A $7.99 processing fee will be deducted from your store credit for all return bar returns. A $10.99 processing fee will be deducted from your store credit for all prepaid return label returns.
Hassle-Free Returns
We know, returns can be a hassle. We’ve worked really hard to keep the returns process simple so you can stay FABULOUS. You have two options for your return and we’ve spelled out the process below so that you’ll know what to expect.
Return Bar
We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute. No box or label needed and there are thousands of Return Bar locations nationwide! Your e-gift card will be emailed to you when you drop your package off at the return bar.
Prepaid Label
Start your return or exchange online here. Box up your items, apply the label provided, and ship them back to us. Your e-gift card will be emailed to you when the carrier scans your package!
Exchanges
We have a limited number of CHIC styles featured on the site and, because of this, we can’t guarantee an exchange. But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible! If the right style is available in the correct size, you can use your new e-gift card to buy it!
Afterpay
Styles purchased with the Afterpay payment method are eligible for return for a gift card code as long as they are within our return guidelines. Placing a return will not alter Afterpay payments. Upon processing, the gift card code is immediately issued in the full amount of the return. So, you can immediately shop the new styles you love! If you would like any assistance with sizing, material and more for any item, please reach out to customer service! We would be happy to assist you!
Changing or Cancelling Your Order
Sometimes CHIC happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Please give us a call or reach out to us on social media. Please note our email response time can vary 1-2 days. Our team is oh so skilled at packing and shipping orders fast! Once they begin to process your order (usually within 1-4 hours) we will be unable to make any changes to your order as it's status will be fulfilled.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you come across a dress that makes your heart stop? Well, we have. Please contact us right away and we will be happy to take a look at your order and assist you further.
If you have any more questions, please contact us via chat, by emailing us at customerservice@chicsoul.com, or calling us at 334-329-SOUL (7685).
